Understanding the client needs
What is usually going on in the majority of business to business transactions is the intention of the seller to sell irrespective of the buyer needs. What we do at the beginning of a tender is to listen carefully to the client. They will be given the opportunity to describe their problem (i.e. to do their part of the job) and we will have the opportunity to suggest a solution (i.e. to do our part of the job). Developing a detailed offer
Through the Company's involvement in a number of projects and seeking total customer satisfaction, we have identified that customers are some times focused either on unrealistic targets or solutions that cannot be implemented in the long run. It is our principle to submit our offers in detail, explaining (and being committed to) the responsibilities of each party involved, the timeline estimate for project discharge and payment terms schedule, based on the successful completion of the project. Working against an agreed time schedule
In order for a project to maintain its momentum, a time schedule for its completion must be agreed. An initial timeline is suggested through our offer. The final schedule will be used to monitor the progress of the project and suggest any further action necessary. Clients will be informed about the progress of their project and will be given the opportunity to interact with us. Developing tailor made systems and applications
Every Company is a separate business entity. Procedures and systems developed for one company very rarely match the operating practices of another, even when they operate on the same market segment. We strongly believe that the success of every service implementation or product installation is very much related to the simplicity and accuracy of the solution chosen as well as to the system's close fit to the Company's operating practices. Communicating with the Client
Our team ensures that communication with the client is rich so that: The objectives of each stage of the project are clear The progress of the project is maintained Feedback is processed and added to the project
Operating Philosophy Our philosophy is to interact and co-operate with our clients. Our operating practice is described on six separate levels: understanding client needs and requirements and determining IBS' role from the beginning of the project establishing continuous communication with the client, so that every step is jointly agreed and accepted sticking to agreed deadlines and budgets ensuring that the quality of the work cannot be downgraded guaranteeing that total confidentiality and support is maintained at all times ensuring that we stay close to the client until the successful completion of the project and the subsequent certification/approval to the required standard
After Sales Support Our main policy is to provide creative thinking that will lead to proven results. What we feel is that a product or a service without the appropriate necessary after sales support will be useless in the long term. Our experience indicates that our support after every sale is a useful tool that upgrades the efficiency of the chosen product or service. | 
